Terms of Service

1. The agreement

These Terms are an agreement between you and SyncYak (“SyncYak”, “we”, “us”). They apply to the website, the dashboard, the APIs, the syncyak command-line tool and every SyncYak product: CRM, Mail, Parse, Cloud Logging and Tunnel (together, the “Services”).

By creating an account or using the Services you accept these Terms. If you use the Services for a company, you confirm you may bind it, and “you” means that company. Our Privacy Policy explains how we handle personal data and forms part of these Terms. A signed order form or enterprise agreement takes precedence where it differs.

2. Your account

• You must be at least 18 and give accurate details, including a working email address.
• Keep your password and API keys secret. You are responsible for what happens under your account, including what team members you invite and API keys you create do.
• Tell us at once at contact@syncyak.com if you think your account or a key has been misused.
• One person or organisation per account; do not create accounts to get around plan limits.

3. The Services

Each product has a free tier and paid plans with the limits shown on the pricing page and in your dashboard. We improve the Services all the time; we may add, change or retire features. When we remove something you pay for, we tell you in advance by email and, where it fits, offer a replacement or a prorated credit.

Some features connect to services you choose: CRMs, Google Sheets, mailboxes, Zapier, webhooks and your own databases. Those services are run by others under their own terms. You give us the credentials or access needed to connect them, and we use them only to do what you set up.

4. Plans, billing and taxes

• Paid plans are billed in advance, monthly or yearly, by card through Stripe. Prices are in US dollars and exclude taxes, which are added where the law requires.
• On-demand usage past a plan’s included amount is billed after the period, only where you turned it on and never beyond the cap you set.
• Upgrades are charged right away for the rest of the period. Downgrades take effect at once and leave a credit on the next invoice.
• You can cancel a paid plan at any time in Billing; the product returns to its free tier. Payments already made are not refunded, except where the law says otherwise or we agree in writing.
• If a payment fails, Stripe retries it. If it still fails, the product falls back to its free tier, and data beyond the free tier’s limits may stop syncing or be removed under the free tier’s retention.
• We may change prices with at least 30 days’ notice by email; the new price applies from your next period.

5. Acceptable use

You agree not to use the Services, or let anyone use them, to:

• send spam or messages to people who did not agree to hear from you, or break anti-spam laws;
• host or pass on malware, phishing pages or anything that deceives people into giving up credentials;
• expose through a tunnel content or services that are illegal, or that you have no right to publish;
• process personal data without a lawful basis, or collect data from third parties against their terms;
• attack, probe or overload the Services or anyone else’s systems, or get around limits and security;
• infringe intellectual property or privacy, or harass, threaten or harm anyone.

Platforms and agencies may use SyncYak to serve their own clients. You remain responsible for those clients’ use, and these rules apply to it.

6. Your data

You own what you put into the Services: the leads, emails, records, logs and traffic that pass through your account (“Customer Data”). You give us permission to store, process and transmit Customer Data only as needed to run the Services for you, to keep them secure, and as the law requires.

For personal data inside Customer Data, you are the controller and we process it on your behalf, as described in the Privacy Policy. You are responsible for having the right to send it to us, including the consent or other lawful basis of the people it is about.

We do not sell Customer Data, use it for advertising, or use it to train machine-learning models. Each product keeps data for the retention period of your plan; while your account is open you can read it through the dashboard and the APIs, and delete it at any time.

7. Availability and support

We work to keep the Services available and fast, but we do not promise they will be uninterrupted or error-free, and we do not offer a service level agreement unless one is part of a signed enterprise agreement. We may pause the Services briefly for maintenance. Support is by email at contact@syncyak.com; the Help page explains what to include.

8. Suspension, closing and deletion

You can close your account at any time in Settings. We keep a closed account for 30 days, during which you can ask us to restore it, and then delete its data from our systems. Database backups that may still contain it expire within a further 14 days.

We may suspend or close an account that breaks these Terms, puts the Services or others at risk, or is required to be closed by law. Where we reasonably can, we warn you first and give you time to fix the problem and export your data.

9. Disclaimers

The Services are provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties not stated in these Terms, including merchantability, fitness for a particular purpose and non-infringement. We are not responsible for third-party services you connect, or for decisions you make based on data in the Services.

10. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, even if told they were possible. Each party’s total liability under these Terms is limited to the amounts you paid us for the Services in the 12 months before the event that caused the claim, or 100 US dollars if that is more.

These limits do not apply to your payment obligations, to a breach of the acceptable use rules, or to liability the law does not allow to be limited.

11. Indemnity

You will defend and indemnify us against third-party claims arising from Customer Data, from your use of the Services against these Terms, or from your breach of the law.

12. Changes to these Terms

We may update these Terms. For changes that matter, we email account owners at least 30 days before they take effect. If you keep using the Services after that, the new Terms apply; if you do not agree, you can close your account before then.

13. Governing law and general terms

These Terms are governed by the law of the place where SyncYak is established, without affecting rights you have as a consumer where you live.

If a part of these Terms cannot be enforced, the rest still applies. Not enforcing a right is not a waiver of it. You may not transfer these Terms without our consent; we may transfer them to a successor of our business. These Terms are the whole agreement about the Services, together with any order form you signed.

14. Contact

Write to us at contact@syncyak.com.